Due to the living nature of our product and our high standards for quality and product integrity, we do not accept returns on products that have left our facilities.
Our Refund Policy is limited to the 30-Day Challenge. It applies to new customers that have used our products daily for a period of 30 days and have not felt a difference. The customer must email [email protected] to request a refund for the cost of ONE item minus shipping charges.
The long trip from our facility to your home is the most challenging step for some of our products because of their living nature. While the physical transportation of our products is completely out of our hands, we want you to experience the full benefits of receiving your products as if they had just left our lab. Therefore, we will replace the product when broken or excessive leakage has occurred during transit. The recipient has 10 (ten) days from date of arrival to report any damaged orders to the company.
You must send pictures of your damaged product and container to [email protected] to begin the bottle replacement process.
Please ensure to capture the liquid level and sticker on the bottom of the bottle.
Policies and Procedures
Website Usage and Limitation of Liability
You acknowledge that entegro reserves the right in its sole discretion to refuse or terminate your access to the Site at any time.
GOVERNING LAWS / EXCLUSIVE JURISDICTION: Any claim relating to use of this Site and/or its Content, unless otherwise expressly stated by entegro, shall be governed by the laws of the State of Iowa without regard to any conflicts of laws provisions. The federal and state courts of the state of Iowa shall have exclusive jurisdiction to adjudicate any dispute arising out of use of this, or in any way relating to this Site and its Content Site (unless otherwise expressly stated by entegro). By using this Site, you expressly consent to (i) the personal jurisdiction and venue of the courts of Iowa and (ii) service of process being served upon you by registered mail or electronic communication if we do not have a postal address for you.
ELECTRONIC COMMUNICATIONS: Visiting our Site or sending us an e-mail is an electronic communication. You consent to receive electronic communications from us through e-mail and website postings. You agree that such electronic communications satisfy any legal requirement that agreements, notices, disclosures, or other communications be in writing.
OWNERSHIP OF INFORMATION: The contents of the Site and cobranded sites are owned and copyrighted by entegro, LLC. No licenses are conveyed under any intellectual property rights, unless expressly stated by entegro. The information contained on this Site, including images hereon, is copyrighted and may not be distributed, modified, reproduced in whole or in part, without the prior written permission of entegro, except as listed below:
CONTENT: Any person is authorized to print out for personal use or to make copies of Content on this web page for personal use, provided that the Content contains entegro’s copyright notice, and that they are not otherwise prohibited from using the Content found on this Site by any law or regulation of the United States or other territories where such use is prohibited. This license does not include permission to sell Content; collection or use of product listings or descriptions; derivative use of this Site or its Contents; or use of data mining, robots or similar data gathering and extraction tools. You may not frame or use framing techniques to enclose any Trademark or other proprietary information images, text, layout) of entegro without our express written consent. You may not use meta tags or hidden text including our company name or Trademarks without our express written consent. Any unauthorized use terminates the license granted hereunder. A limited, revocable, nonexclusive right to create a hyperlink to any page or our Site is given so long as you do not show entegro or our products in a derogatory, offensive, misleading or false manner which shall be determined solely by entegro. You may not use our trademarks as part of the link without our express written permission.
COPYRIGHTS: entegro respects the intellectual property of others and we ask our users to do the same. entegro receives notice of claims of copyright infringement on the Site, and we may be reached at [email protected].
If you believe that any content on the Site infringes the copyright in a work that is owned or controlled by you or if you believe that your work has been copied in a way that constitutes copyright infringement, please promptly provide entegro the following information in writing (see 17 U.S.C. § 512(c)(3) for further detail):
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed, or if multiple copyrighted works are covered by a single notification, a representative list of such works;
The exact URL or a description reasonably sufficient to permit entegro to locate where the alleged infringing material is located on the Site;
Your name, address, telephone number and email address;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law;
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are either the copyright owner or authorized to act on the copyright owner’s behalf.
PROMOTIONS: This Site may contain or promote offers, campaigns, sweepstakes, contests or other promotions that require you to send material or information about yourself. Please note that sweepstakes, contests or promotions offered via the Site may be, and often are, governed by a separate set of rules that, in addition to describing such sweepstakes, contest or promotion, may have eligibility requirements, such as certain age or geographic area restrictions, terms and conditions governing the use of material you submit, and disclosures about how your personal information may be used. It is your responsibility to read such rules to determine whether or not you want to and are eligible to participate, register and/or enter. By entering any such sweepstakes, contest or other promotion, you agree to comply with abide by such rules and the decisions of the sponsor(s) identified therein, which shall be final and binding in all respects.
entegro and its software partners retain all ownership and intellectual property rights in the software and in all combination of derivatives thereto. You may use this software, and any derivatives created by any person or entity by or on your behalf, exclusively with entegro’s proprietary products. You agree that you are solely responsible for testing the software and determining its suitability. entegro has no obligation to modify, test, certify, or support the software.
TO THE FULLEST EXTENT ALLOWABLE BY LAW, ENTEGRO’S TOTAL LIABILITY ON ALL CLAIMS, WHETHER IN CONRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE OR BREACH OF STATUTORY DUTY), STRICT LIABILITY, INDEMNITY, CONTRIBUTION, OR OTHERWISE, SHALL NOT EXCEED THE PRICE YOU PAID DIRECTLY TO ENTEGRO SPECIFICALLY TO ACCESS THE SOFTWARE OR HAVE THE SOFTWARE DEVELOPED OR MODIFIED.
PATENTS: The products sold by entegro are covered by intellectual property rights, including patents. entegro defends its intellectual property rights. The absence of a patent from this list does not constitute a waiver of entegro’s rights concerning that patent.
TRADEMARKS AND LOGOS: The trademarks, service marks, and logos (the “Trademarks”) displayed and used on this Site are registered and unregistered trademarks of entegro. The absence of a Trademark from this list does not constitute a waiver of entegro’s trademark or other intellectual property rights concerning that trademark. Fair use of entegro’ Trademarks to refer to entegro products requires obvious acknowledgement of entegro’ ownership of the Trademarks in the document or publication. Any other use of a Trademark publicly may only be undertaken with advance written permission from entegro. Nothing on this Site should be construed as granting any license or right to use any Trademark without the written permission of entegro.
DISCLAIMER OF WARRANTY: THE MATERIALS ON THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND. ENTEGRO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. ENTEGRO AND ITS SUPPLIERS DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY, COMPLETENESS OR RELIABILITY OF THE MATERIALS ON THIS SITE, INCLUDING THE INFORMATION, TEXT, GRAPHICS, LINKS OR OTHER ITEMS CONTAINED WITHIN THESE MATERIALS. ENTEGRO MAY MAKE CHANGES TO THE MATERIALS PROVIDED ON THIS SITE, OR TO THE PRODUCTS DESCRIBED THEREIN, AT ANY TIME WITHOUT NOTICE. ENTEGRO HAS NO OBLIGATION TO UPDATE THE MATERIALS ON THIS SITE.
LIMITATION OF LIABILITY.
IN GENERAL: YOU ACKNOWLEDGE AND AGREE THAT, IN NO EVENT, SHALL ENTEGRO BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE OR BREACH OF STATUTORY DUTY), STRICT LIABILITY, INDEMNITY, CONTRIBUTION, OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL LOSS, DAMAGE, COST OR EXPENSE OF ANY KIND WHATSOEVER, HOWSOEVER CAUSED, LOSS OF PROFIT, LOSS OF REVENUES, CONTRACTS, BUSINESS, LOSS OF GOODWILL OR ANTICIPATED SAVINGS, OR WASTED MANAGEMENT TIME, EVEN IF ENTEGRO HAS BEEN ADVISED OF THE POSSIBILITY OR THEY ARE FORESEEABLE. ENTEGRO’ TOTAL LIABILITY ON ALL CLAIMS, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE OR BREACH OF STATUTORY DUTY), STRICT LIABILITY, INDEMNITY, CONTRIBUTION, OR OTHERWISE, SHALL NOT EXCEED THE PURCHASE PRICE OF GOODS OR CONTENT. THESE LIMITATIONS SHALL NOT APPLY WHERE EXPRESSLY PROHIBITED BY LAW.