Shipping FAQ

How long does it take for my order to arrive?

Standard shipping cost is based on weight and size of each package.

Enroll in Autoship to save money on shipping!

FREE shipping on Autoship subscriptions of 2+ Flourish (up to 18 plastic or 12 glass)
$5 shipping on Autoship subscriptions of 1 Flourish (plastic or glass)
Autoship subscriptions of more than 18 plastic or 12 glass bottles will receive a 25% discount off the standard shipping charge.

Is consumption of my probiotic safe if the bottle is pressurized, wobbly, or shows signs of slight leaking when it arrived in my shipment?

In short, yes, the product is safe for use.

Shipping and handling of our living product can result in pressurized bottles, and sometimes, even a slight leakage. This is a sign that our probiotic species are alive and kicking in their natural environment, where they are most comfortable.

The product has not been compromised, but rather the bacterial species are just living their normal lifecycle. With the possible buildup of pressure, we do recommend opening the bottle slowly before use.

Learn more here.

What is the return policy?

Do you replace bottles if they were damaged during the shipping process?

The long trip from our facility to your home is the most challenging step for some of our products because of their living nature. While the physical transportation of our products is completely out of our hands, we want you to experience the full benefits of receiving your products as if they had just left our lab. Therefore, we will replace product when extreme damage has occurred during transit. Recipient has 10 (ten) days from date of arrival to report any damaged orders to the company.

You must send pictures of your damaged product and container to [email protected] to begin the bottle replacement process. Make sure to capture the liquid level and sticker on the bottom of the bottle.

What is a non-contiguous U.S. fee?

Who is charged the non-contiguous U.S. fee?

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