Account FAQ

To register as a customer please follow this link and create a new account.

To register as a consultant or business account then please follow this link.

Click LOGIN on the top right hand side of your screen. Select ‘Forgot Your Password?’ Enter your email address.

A link will be sent to your email to reset your password.

Log into your account. The “My Subscriptions” tab in the Customer/Partner portal allows the full management of Autoship subscriptions.

You can skip a shipment by choosing a new order processing date.

Contact us before your Autoship subscription processes to add an accessory to your next shipment.

Please contact us to cancel your subscription. You also have the option to pause your subscription indefinitely through your Customer Portal.

The shipping frequency options for Autoship Subscriptions are weekly, every other week, monthly, or every other month.

Set up a subscription for each product and choose the same order processing date to ensure your order ships together.

Your order will process and ship within one business day.

On the order processing date, an order was created for you.  Payments are processed each business day.  Please contact us if your order needs to be cancelled.