Business Operations Lead

Location: On-Site, Sioux Center

Job Type: Full-Time

Position Overview

The Business Operations Lead is responsible for optimizing daily operations, managing customer and partner relationships, and identifying revenue-generating opportunities. This role is critical in ensuring smooth business functions while strategically improving processes to increase sales, reduce costs, and enhance customer satisfaction. More than 50% of this role will focus on driving incremental revenue, whether through customer engagement, operational improvements, or strategic insights.

Key Responsibilities

Revenue Growth & Business Optimization (50%+)

• Identify and implement strategies to increase sales and customer retention.
• Develop and execute upsell and cross-sell opportunities within customer interactions.
• Optimize processes to enhance efficiency, reduce costs, and accelerate revenue cycles.
• Analyze sales, customer service, and operational data to proactively recommend growth strategies.
• Create performance reports with insights that support strategic decision-making.

Operations & Financial Support

• Assist in monthly financial and banking reconciliations.
• Support Consultant compensation payments and reporting.
• Oversee product shipping operations to ensure timely and accurate order fulfillment.
• Manage customer service through email, phone, and ticket-based systems, ensuring high-quality support.
• Develop and refine customer communication processes for enhanced engagement.
• Improve partner communication for better collaboration and efficiency.

Process Improvement & Problem Solving                                                                                      

• Continuously evaluate and refine processes to reduce cycle times and increase cost-effectiveness.
• Proactively identify potential operational risks and present solutions before they escalate.
• Implement best practices that enhance customer satisfaction and operational effectiveness.

Customer & Partner Relationship Management

• Foster and maintain strong relationships with Consultants, Clients, and Business Partners.
• Act as a liaison between departments to improve coordination and service delivery.

Qualifications

• Bachelor’s Degree or higher is a plus, but it is not required.
• Preferred 3+ years of experience in operations, customer service, or business administration, preferably in a health, or wellness company.
• Strong analytical skills with the ability to interpret financial and operational data.
• Experience in customer service leadership and process optimization.
• Ability to identify and execute revenue-generating opportunities.
• Proficiency in CRM, ticketing systems, and e-commerce platforms.
• Excellent problem-solving skills and a proactive mindset.
• Strong communication skills and ability to work cross-functionally.

Why Join Us?

• Opportunity to play a key role in driving business growth.
• Work in a fast-paced environment focused on health and innovation.
• Collaborate with a passionate team that values efficiency, impact, and customer satisfaction.

If you're an operational leader with a growth mindset and a passion for driving revenue, we’d love to hear from you!